Submit a Customer Success Story

Before you submit a success story, you may find it helpful to review our Success Story Submission Tutorial. You can also submit a Customer Quote, which is a first-person account of the ways that a client was assisted by a workforce organization.

Please note that broader program successes affecting more than one business or job seeker (e.g. a regional consortium; an annual event that supports hiring needs of local industry; an outreach program that was developed using specialized funding) should be submitted as a Workforce Innovation rather than a customer success story.

All fields are required unless otherwise noted.

Information About You & Your Workforce Organization

First Name

Last Name

Email Address

Phone (in case of questions)

Workforce Organization Name

Zipcode (of local WIB)

Customer Information

First Name

Last Name

Type of Customer
(check all that apply)
Job Seeker
Dislocated Worker
ARRA Success
Incumbent Worker
Workforce Innovations

I have obtained permission from the customer to post this success story.

Customer Success Story

The Challenge
Briefly describe the challenge the customer faced or their situation.

(Maximum characters: 500; You have characters left.)

The Solution
What did the workforce board/American Job Center provide to the customer to help them overcome their challenge(s).

(Maximum characters: 750; You have characters left.)

The Outcome
What was the actual result the customer obtained as a result of the services received.

(Maximum characters: 500; You have characters left.)

Optional Items

Photo - If you have a photo for this success story, please send the image to, or provide a URL where we may view and download the image. Please indicate the name of the customer when you submit the photo or the URL.

Photo Url:  

Video - If you have a video for this success story, please provide a URL where we may review the video, e.g. a YouTube link, or a link on your Website. Once we review the video, we will call or email you to make arrangements for getting the video. If you do not have a link where the video may be reviewed, you can send it to us at . Please note that given the size of video files, you may need to use a free service such as Please see the Story Submission Tutorial for more information.

Video Url:  

Example of a Good Story

Type: Business Success Story
Submitted By: McHenry County Workforce Network

Joule Technologies

Workforce Challenge
Like so many small manufacturing firms, Joule Technologies (Joule) found itself at a competitive disadvantage when training their small number of employees. While both costly and time consuming, the company needed training to keep its employees competitive in the market.

Workforce Solution
Fortunately, Joule received an Incumbent Worker Training Grant in the fall of 2009 from the McHenry County Workforce Network. The company shut down for three days for an extensive on-site training in Lean Enterprise.

Outcomes & Benefits
The grant money gave Joule Technologies the knowledge and confidence to completely restructure their production processes and philosophies. They have reduced lead times for their products by 60%, increased their on-time delivery to 100% and reduced customer returns by over 80%. Their workforce is confident and is now taking ownership over their products and customer relationships in a way that they could not have imagined twelve months ago.

A partnership of Maryland Jobs Now, NAWB and Full Capacity Marketing National Association of Workforce Boards Maryland Jobs Now Full Capacity Marketing, Inc.