Maryland

Workforce Success Story Submitted By:
Eastpoint Workforce Development Center

Meet Diomi

Workforce Challenge

Diomi Miller moved to Maryland from Florida and found herself unemployed and unsure how to start to look for work. She came to the Baltimore County Workforce Development Center in May 23, 2013 to get assistance with job searching.

Workforce Solution

At the center, Ms. Miller was provided help with her résumé, job search advice, registering with MWE, and career training information with Maryland Higher Education Commission, (MHEC). Her case manager showed her the center’s orientation video and suggested that she expand her job search to include public sector employment such as governmentjobs.com as well as DLLR’s employment site. Ms. Miller’s case manager informed her that Transparent BPO was recruiting for Call Center positions and provided her the information as she had Call Center experience. Ms. Miller utilized the Liberty Center on a few occasions. Ms. Miller emailed her case manager her résumé in June and requested that he provide a critique. As a result, the case manager reformatted her résumé from a 1 ½ page document to a 1 page document. He also developed the document to include a summary statement and “skills bank.”

Outcomes & Benefits

Ms. Miller sent her case manager an e-mail on August 19th and informed him that she got a job as a Customer Service Representative, with Barton Cotton (customer service provider for non-profit entities). Ms. Miller’s case manager followed up with her on August 24th, regarding her new position. Ms. Miller stated that she received positive feedback with reference to her revised résumé, from recruiters as well as prospective employers. Ms. Miller said she is happy to be working and thanked her case manager for providing her all of the services.
In the future Ms. Miller stated she would like to pursue a college degree at Morgan State University (she has some college credits) possibly in Human Services. She is currently researching financial aid assistance. She would also like to keep her options open with reference to other employment opportunities that would provide more income.

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