Maryland

Workforce Success Story Submitted By:
Liberty Center Workforce Development Center

Meet Kimberely

Workforce Challenge

Ms. Williams is a resident at the Sarah’s Hope at Hannah More shelter, Reisterstown, MD. She was unemployed and seeking employment. Case manager Anthony Smith worked with dislocated worker Ms. Williams and provided her with résumé critique and revision, Cover Letter development, Job Search advice, and resource information. Ms. Williams initially contacted Anthony via e-mail, in January, 2014; she was referred to him by her friend to seek advice on her résumé. In turn, he provided a critique and sent her a revised résumé via e-mail. He started assisting Ms. Williams on the MCC at the Hannah More Shelter on 02/21/14.

Workforce Solution

He encouraged her to go to the Liberty Center (she had transportation), Randallstown to continue to use our services. She consistently went to the Liberty Center and used the MWE system until she gained employment.

Ms. Williams had been unemployed since October, 2013. She requested assistance to update her résumé and wanted to keep her options open for employment outside of her desired career (Counseling). As a result, Anthony created two résumés for her to market her brand. He developed a targeted résumé for counseling positions and an additional résumé for opportunities outside of the industry which conveyed her transferable skills. He identified her skills by having her complete the MWE skills section and by reviewing her previous résumé. He also developed a cover letter for her job search. He suggested that she tailor both documents based on position postings. Additionally, Anthony posted her revised résumé(s) in her MWE account and completed the background section. He also suggested that she consider training to enhance her skill sets. Lastly, he told her that training and / or certifications would help her marketability for employment.

Outcomes & Benefits

Ms. Williams began conducting job searches via MWE, other job search engines, and employer websites. She secured an interview and was offered a position in Private Duty care; she will be making $15.00 per hour. Ms. Williams was able to start at her new job in March of 2014. She expressed that her plans for the future is to complete high school and/or college, complete training program, get job, start an OJT program, conduct a mass recruitment, engage in incumbent worker training, etc.

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