Workforce Success Story Submitted By:
Glen Burnie One-Stop Career Center

Meet Tiffany

Workforce Challenge

A prior US Navy Operations Specialist, Tiffany Young found herself unemployed and in a hopeless/homeless predicament involving an out-of-state transfer with AT & T. She previously worked in the capacity of Assistant Customer Service Technician in Houston, Texas; however, she unfortunately discovered upon arriving in Maryland that a similar position here was discontinued and considered rather obsolete. She possessed unique skills and qualifications in Project Management, Intelligence Analysis, and Communication System Design / Resource Allocation Management. Additionally, she has a BS Degree in Business Administration.

Workforce Solution

In October of 2014, Ms. Young came into the Anne Arundel AJC seeking immediate veteran employment services with locating competitive work, stable housing, and community supportive services. Immediately linked to community resources such as Alliance, DSS, Waystation, Dress for Success and various food banks, Ms. Young was also provided effective hands-on-training in conducting effective job search and employability skills development utilizing MWEJobs, Indeed, Linkup, Onetonline Assessment and employment web engines. She possessed excellent communication skills and articulated her skill-set very well and was advised to apply for Telecommunication /Customer Service oriented positions with Verizon Wireless and Booz Allen for Computer Technician, Project Management and Intelligence Analysis opportunities.

Outcomes & Benefits

As a direct result of Ms. Young’s dedication and determination in participating in vocational guidance counseling sessions, job skills training, and resume building activities, she was successfully hired with Verizon Wireless as a Fiber Customer Support Analyst effective December 15, 2014, at a base income of $56+ per year. She's plans to obtain a Project Management Professional Certification (Agile Management) & a CISSP-Cisco Information Security System Certification.

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