Maryland

Workforce Success Story Submitted By:
Baltimore Mayor's Office of Employment Development

Meet Lisa

Workforce Challenge

Lisa McDowell had recent work experience in fast food restaurants and a convenience store, but she wanted an office job. Unfortunately, she learned through several unsuccessful interviews that she lacked the necessary computer skills. She turned to the Baltimore Works One-Stop Career Center in early 2007 for assistance.

Workforce Solution

At Baltimore Works' Digital Learning Lab, Ms. McDowell learned essential computer skills and increased her typing speed from one-finger tapping to 56 words per minute.

As Ms. McDowell earned certificates of mastery in various computer courses, her confidence grew, leading the Job Service to contact the State Department of Budget and Management on her behalf. Job Service staff helped her complete a state employment application that led to an unpaid internship while she continued her computer training.

Outcomes & Benefits

In June 2008, Ms. McDowell landed a temporary clerical job at the State Department of General Services. She continued at the Digital Learning Lab, pursuing the Internet and Computing Core Certification (IC3) -- a global, validated, standards-based training and certification program for basic use of computer hardware, software, networks, and the Internet. She's now on her third job with the State, as an administrative assistant at the Board of Public Works, earning $45,000 a year.

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