Maryland

Workforce Success Story Submitted By:
Baltimore County Office of Workforce Development

Meet Cassandra

Workforce Challenge

Unable to secure gainful employment, returning citizen Cassandra was unable to provide for herself and her family. Besides needing expungement services, she desperately needed assistance with childcare—a key component for retention in the workplace.

Workforce Solution

Through the help of Baltimore County Department of Social Services, Cassandra enrolled in Temporary Cash Assistance (TCA) as well as the Community College of Baltimore County’s Job Network Program (JNP). She received assistance with résumé development, interviewing skills, and work readiness. In addition, she was assisted with barrier removal through case management assistance, including advice on how to obtain expungement services in Maryland and assistance with childcare. Once her barriers were addressed, Cassandra was referred to a recruitment for Federal Express (FedEx) hosted by the Baltimore County Department of Economic and Workforce Development as part of FedEx’s initiative to work with community hiring agencies assisting with its talent sourcing needs at TradePoint Atlantic in Sparrows Point. Coached by JNP staff from Humanim, Cassandra was then referred to FedEx’s point of contact with the Baltimore County Department of Economic and Workforce Development, which then facilitated the application and interview processes with FedEx recruiters.

Outcomes & Benefits

Cassandra was hired and trained at FedEx’s White Marsh facility before transitioning over to FedEx as part of the opening team, where she continues to work. Cassandra’s story is a true reflection of collective impact and collaborative work between the Benchmarks of Success partners—government, business, community college, and non-profit.

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