Workforce Success Story Submitted By:
Northwest One-Stop Career Center

Meet Gwendolyn

Workforce Challenge

Ms. Gwendolyn Brown had volunteered with the Mayor’s Office of Employment Development at the Northwest American Job Center for one year. She was assisting job seekers on the computer, answering questions, filing documents, making copies, and facilitating résumés. Ms. Brown was always professional, wore a smile, and was very patient and kind to everyone with whom she came in contact. She always exhibited sincere concern and compassion for those who felt distressed due to their unemployment.

Workforce Solution

Mr. Gerald Grimes informed Lisa Nash, Business Solutions Consultant, that Child Support was hiring. On December 12, 2018, Lisa e-mailed Ms. Brown’s résumé to Ms. Nakia Thomas, Operation Director of Baltimore City Office of Child Support Services, Western Office, located at 2401 Liberty Heights Avenue, Baltimore, MD 21215.

Outcomes & Benefits

Ms. Brown was hired as a Caseworker on January 7, 2019, and is earning $15.00 an hour. She is very happy with her new employment opportunity!

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